The strengthYou made the problem specific.
“Where does it get held up?” moved the discussion from a general delay to a specific handover. You gave the customer room to explain the difficulty in their own words.
All features
Learn from
Learn from
your meetings.
How meeting coaching works
When you are leading a sales conversation, it can be hard to notice which questions helped and where you moved on too quickly. Q‑Sales reviews completed meetings so you can look back at those moments with specific feedback.
See what worked, what you could have done differently and why. Use the feedback to choose what to practise in your next conversation. You can reflect on it yourself or decide which coaching reports to share with your coach.
How you explored
the customer's problem.
In this example, a seller moved from exploring a customer's problem to showing the product. The coaching looks at that choice and what the seller could learn from it.
The opportunityStay with the impact a little longer.
Before moving to the demonstration, you could have explored how the delay affected the customer's work. The skill to practise is following a problem through to its consequences.
The reasonConnect the demo to the problem.
Understanding the consequences would have helped you connect the demonstration to something the customer cared about. It also gives you a stronger basis for judging whether the solution fits.
Review the exchange
behind the feedback.
Customer“We lose time between order approval and dispatch.”
Seller“Where does it get held up?”
Customer“The handover. Nobody knows who owns it.”
Seller“Let me show you how the platform works.”